AXA UK taps Cotality for new repair network platform

AXA UK is teaming with Cotality on a multi-year rollout of a new in-house Building Repair Network that goes live in October 2026. The partnership is designed to speed property claims, improve coordination across repairs and help the insurer meet rising customer-outcome and sustainability demands.

Why it matters: - AXA UK is building a more centralized repair operation for property claims across personal and commercial lines. - The new model is designed to reduce delays, improve communication and help customers recover from property damage faster. - The move also aligns with growing FCA Consumer Duty pressure to improve customer outcomes and supply-chain sustainability.

What happened: - Cotality UK announced a multi-year collaboration with AXA UK to power AXA UK’s first in-house Building Repair Network. - The network is set to go live in October 2026. - The platform will connect policyholders, repair contractors and claims teams on a single system. - AXA UK is replacing several legacy systems with Cotality’s claims technology.

The details: - Cotality’s Claims Workspace™ will sit at the center of the network. - Claims Workspace is used by 10 of the top 15 UK property insurers and supports one in three UK property claims. - AXA UK will also deploy Claims Estimate™, Carbon Aware™, Video Connect®, LINK® and Desk Adjuster. - Claims Estimate provides AI-enabled estimating and scoping on desktop and iOS. - Carbon Aware provides claim-level carbon emissions data. - Video Connect supports video assessments for quicker and more accurate claims. - LINK provides direct communication for insurers, policyholders and contractors. - Desk Adjuster supports desk-based claims assessment for faster resolution. - The network will match contractors to claims based on expertise, location and availability. - Contractors in the network will gain access to repair opportunities through a more coordinated process. - Contractors will also use Cotality’s Contractor Workspace™ to manage jobs, reduce admin and exchange information.

Between the lines: - The collaboration points to a broader shift in insurance toward end-to-end digital claims coordination. - Cotality gains a high-profile customer in AXA UK, while AXA UK gets a platform approach built around workflow integration instead of point solutions. - The setup is meant to support both service speed and operational control, which matters as insurers face pressure on costs, customer experience and sustainability reporting.

What's next: - AXA UK will launch the Building Repair Network in October 2026. - Cotality and AXA UK will continue integrating the claims workflow across repair assessment, contractor assignment and completion. - The companies expect the network to shorten claim lifecycles and improve service consistency across property repairs.

The bottom line: - AXA UK is betting that a single connected claims platform will make property repairs faster, simpler and easier to manage for customers, contractors and claims teams.